Terms and Conditions

CHIMP AUCTIONS LTD

DO NOT BID UNLESS YOU ARE PREPARED TO PAY BY BANK TRANSFER, ON LINE PAYMENT OR BEING PRESENT AT THE SALEROOM AFTER THE SALE WITH A DEBIT CARD (CHIP AND PIN REQUIRED) OR CASH.

  • All Lots are subject to 20% VAT on the Hammer Price (UNLESS OTHERWISE STATED)
  • All Lots are subject to Buyers Premium 20% + VAT (UNLESS OTHERWISE STATED)
  • 5% online surcharge which is added to the final sale price.
  • All buyers must pay within 2 days of auction ending. Any buyers who default on payment may be “blacklisted” and barred from all further sales.
  • We are able to give Condition Reports subject to our grading guidlines
  • Some images used in our auction are generic and used for illustrative purposes only.
  • WE DO NOT ACCEPT CREDIT OR DEBIT CARD PAYMENTS OVER THE TELEPHONE.
  • The Lot(s) will not be released until payment is received and/or cleared through our Bank Account OR CASH PAYMENT RECEIVED.
  • The buyer is responsible for the cost of removal of purchased lot
  • Payment must be received within 48 hours and collection of your items within 72 hours. Deliveries must be booked in within 24 hours. If you are collecting, or sending someone to collect on your behalf you will need to book in a timeslot at least 24 hours before. To do this you will need to call our customer service team on 0208- 8132169 FROM 1PM – 6PM
  • Please be aware that if goods remain uncollected after the 72 hours deadline late collection/storage charges will be applied at the following rates:
    • £1 per lot per day
    • £10 per pallet per day (for stock sold by the pallet)
  • Once the late collection fee exceeds the value of the goods ownership of the goods reverts to CHIMP AUCTION
  • Please note that collection slots are only open between 12pm and 6pm Monday - Friday. We are closed on SATURDAYS and SUNDAYS. If on the day you are expecting to arrive outside of your designated timeslot please contact us immediately as we may not be able to release the goods when you arrive.
  • The collection address is shown at the time of bidding and stock will be held at our stated location.

If you need any further assistance do not hesitate to contact us.

CHIMP AUCTION shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

All prices are shown in £s sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

All our items are sourced from UK & European major retailers and abide by the UK standard voltage requirements.

* ITEMS MAY HOLD NO RESERVE IN ACCORDANCE WITH OUR TERMS OF SALE AND IN AGREEMENT WITH RELEVANT VENDORS. SOME ITEMS MAY HOLD A RESERVE AS INSTRUCTED BY OUR VENDORS.

 

TERMS & CONDITION / RETURN POLICY IN RELATION TO OUR AUCTION HOUSE AND AUCTION STYLE SALES

Important information

Returns Policy

  • CHIMP AUCTION DO NOT STATE IF A LOT IS FAULTY AND THEREFORE ALL LOTS ARE SOLD AS SEEN AND CARRY NO GUARANTEE WHATSOEVER
  • REFUNDS WILL ONLY BE VALID AND ISSUED IF THE LOT/ ITEM HAS BEEN MISDESCRIBED OR INCORRECTLY SOLD BY OUR AUCTIONEER.
  • IN THE UNLIKELY EVENT, WE HAVE MISDESCRIBED AN ITEM, ALL CLAIMS FOR A REFUND OR EXCHANGE MUST BE DONE ONSITE AND WHILE BEING COLLECTED FROM OUR PREMISES AND ALL QUALIFIED REFUNDS MUST BE DONE ON THE SAME AUCTION DAY.
  • ALL DELIVERED GOODS MUST BE INSPECTED WITHIN 48 HRS OF RECEIVING THE GOODS. ALL CLAIMS/ DISPUTES MUST BE RAISED WITHIN 48HRS OF RECEIVING THE GOODS.
  • IT IS UPON THE RESPONSIBILITY OF THE BUYER TO CHECK ITEMS ONSITE ONCE COLLECTED, SHOULD THERE BE ANY MISDESCRIPTIONS FROM OUR PART.

 

Auction Grading Guideline

  1. BRAND NEW OR FACTORY SEALED (LOTS MAY BE OPENED DUE TO CUSTOMER VIEWINGS)
  2. ALL LOTS THAT ARE NOT GRADED AS BRAND NEW ARE OTHERWISE UNTESTED RETAIL RETURNS. UNTESTED LOTS ARE EITHER PRISTINE, PRE-OWNED, DEFECTIVE, MISSING PARTS OR UNCLAIMED PROPERTY
  3. ALL THE ABOVE GRADES DO NOT GUARANTEE FUNCTIONALITY WHATSOEVER. THE GRADES ARE OBTAINED FROM OUR VENDORS AND ARE USED FOR GUIDELINE PURPOSES ONLY

WE TEST & INSPECT ON YOUR BEHALF;

ALL LOTS QUALIFY ONE FREE TEST & INSPECTION SERVICE* . ALL LOTS THAT EXCEED THE FREE TEST & INSPECTION SERVICE WILL BE CHARGED AS £1 PER LOT PER INSPECTION. ALL LOTS CAN BE VIEWED, INSPECTED AND TESTED FOR FREE SHOULD YOU WISH TO BOOK AN APPOINTMENT AND ATTEND OUR PREMISES IN PERSON. BY USING OUR TEST & INSPECTION SERVICE, YOU AGREE TO OUR CONDITION & FUNCTIONALITY REPORT TO BE ACCURATE. ACCEPTING THOSE TERMS ILLUSTARTES THAT OUR TEST & INSPECTION SERVICE IS LIMITED WITH REGARDS TO ALL CONSUMER ELECTRONICS FUNCTINALITY AND THAT DEVICES MAY CONTAIN INTERMITTENT FAULTS. WE DO NOT TEST ALL LOTS THAT ARE UNDER THE PERIPHIRALS CATEGORY.

WE DO NOT ACCEPT REFUNDS OR EXCHANGE ON ANY OF THE LOTS PURCHASED FROM OUR AUCTIONS.

REFUNDS WILL ONLY BE VALID AND ISSUED IF THE LOT/ ITEM HAS BEEN MISDESCRIBED OR INCORRECTLY SOLD BY OUR AUCTIONEER.


Cancellation

You cannot cancel an order or return goods once purchased from any of our auction platform.

Please refer to our terms of sale.

 

Collections

When an auction ends all items must be collected within 3 DAYS FROM OUR REGISTERED ADDRESS.

You or someone on your behalf can collect the items providing they have your name, bidding number and invoice.

 

Delivery and Charges

PLEASE NOTE; WE ARE NOT RESPONSIBLE FOR ANY DAMAGES DURING DELIVERY. WE WILL DO OUR BEST TO PACKAGE ITEMS VERY WELL TO AVOID ANY DAMAGES.

PLEASE NOTE; CUSTOMERS THAT PURCHASE OVER 10 ITEMS WILL BE DISCOUNTED ON P&P

  • 0-3kg £10 PER LOT POSTAGE AND PACKAGING
  • 3KG TO 10KG £10 - £15 PER LOT POSTAGE AND PACKAGING
  • 10KG TO 20KG £30 PER LOT POSTAGE AND PACKAGING

Once payment is received your items will be dispatched within 3 working days. Items should be received within 3-7 working days. IF PAYMENT IS RECEIVED LATE YOUR ITEMS WILL ARRIVE LATER THEN THE TIME STATED.

TO ENSURE YOUR ITEMS GET DELIVERED IN A TIMELY FASHION, PAYMENT MUST BE MADE WITHIN 24 HOURS OF AUCTION ENDING.

SENDING YOUR OWN COURIER:

  • WE CHARGE £1 PER LOT TO PACKAGE 2KG MAX.
  • 2KG - 5KG MAX, WE CHARGE £2 PER LOT.
  • 5KG -10KG MAX ( £5 PER LOT WILL BE CHARGED)

We reserve the right to amend or add to our terms of sale without further notice. Buyers must read our important information section for each auction before committing to bid.